Tyler Daniel Coles
Hello, my name is Tyler Coles. I'm an experienced IT professional with a strong background in application support, data validation, technical troubleshooting, and system administration. Proficient in Agile methodologies, with hands-on experience using Jira and Confluence for project tracking, documentation, and team collaboration to enhance application performance and user experience. Demonstrated success in managing support workflows, creating technical documentation, and delivering responsive service to enterprise and government clients.
Outside of work; I enjoy spending time with family, building custom PC, playing golf, and going camping.
SKILLS
Zendesk
TeamDynamix
WordPress
BetterDocs
Jira
SpiraTeam
Confluence
Microsoft Teams
AD DS
Omnissa WorkSpace ONE UEM (MDM)
DUO Multi-Factor Authentication (MFA)
VirtualBox
Hyper-V
LogMeIn services
Rapid7 IDR and VM services
Advanced IP Scanner
Wireshark
Trend Micro WFBS
Sophos VPN
Windows 10
Windows 11
macOS
Linux (Ubuntu, Lubuntu)
iOS
Android
Nov 2022 - May 2025
Application Support Engineer
Aug 2022 - May 2025
Application Support Analyst
Mar 2021 - Aug 2022
Technical Support Specialist
Feb 2019 - Mar 2021
Florida Atlantic University, 2019 - 2021
Valencia College, 2011 - 2014
PROJECTS
CONTACT
tyler@tylerdcoles.com
Social
Web Links
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